1. Introduction
Vector Aviation Artificial Intelligence (“we,” “our,” or “us”) operates Vector Aviation Software (“Vector” or “the Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By using Vector, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, phone number, company name
- Business information: services offered, hourly rates, service areas
- Customer data: names, email addresses, phone numbers, aircraft details
- Financial information: bank account details (processed securely via Stripe)
- Payment information: billing address, subscription plan selection
- Quotes, invoices, and transaction records
- Communications sent through the Platform
2.2 Information Collected Automatically
- Device information: browser type, operating system, device identifiers
- Usage data: pages visited, features used, time spent on the Platform
- IP address and approximate location
- Cookies and similar tracking technologies
2.3 Information from Third Parties
- Payment information from Stripe (transaction status, not full card numbers)
- Aircraft data from public aviation databases
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Platform
- Process quotes, invoices, and payments
- Send transactional communications (quote notifications, payment confirmations)
- Process billing and subscription management
- Provide customer support
- Generate anonymized analytics and industry benchmarks
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
- Send product updates and marketing communications (with your consent)
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Stripe, Inc. — for payment processing. Stripe's handling of your data is governed by their Privacy Policy.
- Resend — for email delivery. Only email addresses and message content are shared as needed to deliver emails.
- Supabase, Inc. — for database hosting and authentication. Data is stored on secure, encrypted servers.
- Twilio, Inc. — for SMS delivery (when SMS features are available). Only phone numbers and message content are shared as needed to deliver messages.
- Vercel, Inc. — for hosting and infrastructure.
- Your customers — when you send quotes, invoices, or messages through the Platform, the relevant information is shared with the recipient.
- Law enforcement — when required by law, subpoena, or court order.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication with JWT tokens
- Secure server infrastructure hosted by trusted cloud providers
- Regular security audits and monitoring
- Role-based access controls
- PCI-compliant payment processing through Stripe
No method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your account data for as long as your account is active. After account deletion, we retain data for up to 90 days for backup and recovery purposes, after which it is permanently deleted. Transaction records may be retained longer as required by tax and financial regulations. Anonymized and aggregated data may be retained indefinitely for analytics purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your personal data
- Export — request your data in a machine-readable format for portability
- Opt-out — opt out of marketing communications at any time
- Restriction — request we limit how we use your data
To exercise any of these rights, contact us at support@vectorav.ai. We will respond within 30 days.
8. Cookies
Vector uses essential cookies and local storage to maintain your session and preferences. We do not use third-party advertising cookies or tracking pixels. Essential cookies are required for the Platform to function and cannot be disabled. These include:
- Session cookies to keep you logged in
- Preference cookies to remember your settings (language, currency, display options)
9. Children's Privacy
Vector is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at support@vectorav.ai.
11. International Data Transfers
Your data may be processed and stored in the United States. By using the Platform, you consent to the transfer and processing of your data in the United States. We ensure appropriate safeguards are in place for any international data transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on the Platform. The “Last updated” date at the top of this page indicates when the policy was last revised.
13. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at:
Vector Aviation Artificial Intelligence
Email: support@vectorav.ai